by Doug Hafford, Afinety+ Zine, Spring 2012
In the legal industry, there is a lot of confusion about what Email archiving really is, why a firm might want or need it, and how it works. In this article, I will distinguish between the different types of archives and provide the information needed to make educated decisions on the options available in a law firm network. We will start with some background on how things were handled in the past.
For years, users who have large mailboxes have resorted to the older standard .PST file to reduce the size of their mailbox with mixed levels of success. This is a cumbersome process and can actually slow Outlook if the .PST files are being opened automatically. Often users would do this on their own, which meant that these important archives were stored on the users’ local “C:” drive. Thus, if the PC had an issue with its hard disk, the archive was irretrievably lost. Some firms chose to move these archive files to a backed up location on a server, but this could cause even lower performance. In short, this was a poor solution to a user who had reasons to keep significant amounts of email.
Many users have simply given up because the amount of mail they want access to is dauntingly large. These are generally attorneys and they simply cannot give up the billable hours they generate by spending the time to organize, groom and generally maintain the massive amount of email. Simply put, it continues to grow, along with their frustration since their Outlook performance is degrading day by day.
In corporate America the concept of Email Bankruptcy has started to take root. A person will send an email to all contacts declaring email bankruptcy. The message says that if anyone is waiting for an answer, ask again because they have deleted all of their email and are starting over!